Workers Comp Adjuster Communication Always Saves Premiums and Budgets
Communication with your Workers Comp Adjuster. I have posted on this subject a few times in this blog. As I mentioned in the last post, your Workers Compensation adjuster is very important to your overall insurance budget.
The following are a few tips on how to establish a working relationship with your adjuster:
Knowing who handles your company’s claims – we often come across companies that do not know who is handling their files. I suggest immediately finding out the contact information of the adjuster or adjuster who is responsible for your company’s claims.
- Phone calls and faxes are not going to get answered as promptly as emails. If you call your adjuster, they will only have to pull the file and get back to you. Phone calls are not recommended.
- Emails are great documentation and allow your adjuster to give you an answer after reviewing the file. They are probably overloaded with files and need the time to familiarize themselves with the files. Scanning and attaching documents to your emails may also be a great idea.
- Some insurance carriers and TPAs have a concise claim status on the loss runs. The current status field – usually two or three sentences – may avoid the need to contact the adjuster directly. If the status seems to be out-of-date, email the adjuster to provide them with new information.
- Online claims access is the key to cutting down on the need for multiple communications on the file. As I have posted numerous times, online claims access is golden for knowing the status of the claims. Having online access will prevent you from having to make status emails and phone calls to the adjuster.
I will post next time on contacting your adjuster(s) on reserves and payments.
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