Contacting Your Workers Comp Adjuster – A Few Quick Tips
Your Workers Comp adjuster appreciates emails. Let us cover why adjusters prefer emails to phone calls, faxes, or letters.
This is one area that we have received quite a few calls over the last few weeks. If you as an employer feel that you are not sure how to proceed, you are in the majority.
As I have posted in the past, these conversations with your adjuster over Workers Comp payments can save money or cost your company greatly. Knowing which files to cover is crucial. Sometimes asking the wrong questions on the wrong files may cause a reserve increase. If you ever feel that you may cause more harm than good, it may be a good time to call in a reserve expert.
I always recommend never emailing your adjuster and to say that the reserves on the files are too high and you want them reduced. I have seen agents do this. All this will ever do is cause a breakdown in communications.
Please remember that an adjuster can increase or decrease reserves at will – and there are no laws on the books that address how an adjuster handles reserves. Making any communications to adjusters a contentious situation will only make things worse and never accomplish your goals. Almost all Workers Comp adjusters are very overloaded, especially in this economy.
One thing that adjusters like is that you do not contact them if the question is on a payment. Emailing the adjuster’s assistant will usually accomplish what you need to know. Ask your adjuster to provide their assistant’s email address. This is the best person to email on payment questions as the adjuster will only forward your email to their assistant to answer the payment question.
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