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Safety Metrics – Keeping  your Cool in a Hot Zone – Four Part Series


Our OSHA Consultant Publishes a Four-Part Series on Safety Metrics

Safety metrics is the way we will measure our safety program.   Without measurements we have nothing.

Safety Metrics measuring out powder with a ruler
Wikimedia Commons – Btmcclain

Every profession has ways of measuring the success and failure of their endeavors. Accountants, look at balance sheets, earning, and  ( ROI ) return on investment.  The Human Resources Manager will track turnover as well as the cost of recruitment.  Finally, the Safety Director will measure Lost Time injuries, accident frequency, and the companies experience modifier; of course, there are other metrics to consider in Safety and Risk Management.

Throughout my professional life and my personal life, I have always hated bureaucracy or corporate inertia.  That is why I have always focused on working with small to mid-sized ( between 10 and 100 employees ) companies.   Nevertheless, the following fundamentals will have application for large companies, as well as their smaller cousins.

Let us recall those days of yesteryears, (2019 the big recession) and pretend you have been laid off from your job, along with 200 other persons.   It has been six weeks and to date, you have yet to land a job in your chosen field.  Your searches filter for, Safety, Claims, Risk, and CSP.

One day you notice an ad that reads:

                     Human Resources Generalist needed for midsized company

                   We are a regional leader in our field, we are 375 employees and

                       growing.  XYZ corporation has a sterling reputation in the

                       Field of Civil Engineering. Our Human Resources Dept. needs

                        A self starter who has a strong background in Safety, OSHA

                       Compliance.  No prior Human Resources experience needed, as

                      long as you are a Work Comp Claims and Safety Guru.


A little bit of research and you soon discover that XYZ  (The name has been changed to protect the innocent )  has been in business for twenty years and has had consistent growth for all of that time.  Their home office is an easy commute, so you send them a Resume.

Three days later you are called for an interview.

As fate would have it the H.R. Manager Fanta Findgold,   is very good at choosing twenty karat gold candidates.   Before the interview, she gave our intrepid Safety

Candidate, Nathanial, a twenty question subject matter exam. On the topics of Work comp claims, Safety and OSHA Compliance.

Fast Forward, Nate (Nathanial) was selected to be the new company HR Generalist.  He was selected because he aced the written exam, and Fanta, liked the fact that he was a CSP Certified Safety Professional.   The CFO, who is in charge of  Finance and the Human Resources department sat in on the interview, he was happy to learn that Nate, had been an Insurance Broker, and would be a tremendous asset, in helping with the annual bid process of the Companies insurance portfolio.

In closing this installment,  Nate was asked the classic, “ do you have any questions for us? “      This is what Nate said ……..


Read the answer in our next installment to follow in one week Two at the most.

Article by Glen DuLac


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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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