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One Of Most Trusted Medical Professionals By Injured Workers


Highly Trusted Medical Professionals Include Pharmacists

Pharmacists have always ranked very high on the list of Trusted Medical Professionals.  Almost 73% of a recent survey’s respondents listed pharmacists as a very trusted professional.  Only nurses were ranked higher.

Picture of Trusted Medical Professionals Shake Hand
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Since the late 1980’s Gallup has created a poll asking the public to rank the most trusted professionals.  As one might expect, Congress and car salespeople ranked the lowest.   Why would pharmacists be so highly trusted?

A pharmacist that actually sits on a state review board said that most people will tell their pharmacists things they may not even tell their physician, spouse, or clergy.

According to this article,  pharmacists:

  •  Usually have a long patient-professional relationship with their customer
  • Are much more accessible than most medical professionals, most are available 24 hours a day
  • Weigh out the cost of  medications for a particular customer
  • Are very unbiased in their opinions on medications and ailments
  • Spend longer with their customers than the average 12 minutes that a physician spends with their patients

How does this relationship affect Workers Comp?

  • Picture Male Trusted Medical Professionals Lab Worker

    Mail order is great for cost savings but has the pharmacists at a distance

  • It may be wise to authorize a local pharmacist to fill prescriptions
  • Introduce or maintain an element of trust while disabled or treating for a WC injury
  • Claims staff and employers should look to work with the pharmacist especially when receiving an authorization call  from a pharmacy
  • Pay RX reimbursements from injured workers ASAP
  • Find out if the local pharmacist is part of a WC network.
  • Claims staff can ask for generic equivalents when the pharmacy calls for authorization.

One final note is there is nothing wrong with mail order prescriptions.  However, the face-to-face interaction between an injured worker and their pharmacist is very important in their recovery.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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