Medical Only Claims Review – Primetime – See Why

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Workers Comp Medical Only Claims Review – Important Time = Now

Risk Managers, business owners, and anyone who handles Workers Comp claims should look to start a Workers Comp Medical Only claims review.  Why is now the prime time to accomplish a mostly easy task?  Let us also count the Lost Time claims that remain open for months on your claims loss run.

One of the most popular terms that I have coined over the years is one area of claims that may be ignored – but should not be for Workers Comp claims.  Medical Only Claims festering and small lost time claims that fester for months can end up costing $$$.

Why Now?

pic clockface medical only claim review
Share alike 2.0 – Mark Morgan from Trinidad

That is a fair question on why now is the time for a medical only claims review.

I want to avoid talking about the pandemic as much as possible, but it had a huge hidden effect on about 30% of the claims that J&L reviewed or adjusted during the pandemic.

I noticed that during the pandemic a hesitancy to attend medical appointments. Removing an injured worker from weekly indemnity benefits became a complicated matter at best.  Did the injured worker finish out their medical treatment? A medical only claims review may lessen the risk of a festering claim turning into an expensive one.

Most of the indemnity claims had the element of continuing benefits or a PPD rating, or some facet that required an eventual follow-up medical visit. A medical only claim that may not have completely resolved could be your company’s next big claim.

For example, in Pennsylvania, an injured employee has a three-year time limit to file for benefits, even Medical Only claims.  Most states have shorter time limits.

A medical only claims review should also address closed claims.  Did the injured worker not finish treatment, or decide to wait and see on their claim?

Medical Only Claims Review = Resolving and Reducing Risk

Two articles that I recently authored on when the pandemic officially ended for Workers Comp claims and WCRI’s report on an increase in medical claims show that injured workers are seeking treatment for new or possibly old claims – see the festering links earlier in this article.

To see how to accomplish this task, see this 10+ year old article known as the loss run review guide

If you have online access to your claims, then you are already two steps ahead.  The idea here is to perform a medical only claims loss run review or more generally, a complete loss run review.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications

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