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2024 Workers Comp Telemedicine – Going Strong But Limited


2024 Workers Comp Telemedicine – Still A Market?

Long before analyzing the 2024 Workers Comp telemedicine markets and years before COVID-19 caused an instant explosion of telehealth appointments.  Looking for technology among the NWCDC vendors each year, I discovered a teledoc vendor. I authored an article in 2015 on workers comp telemedicine.

The process made sense for minor injuries even in 2015.  I wrote an associated article in 2015 that was met with skepticism concerning telehealth appointments for Workers Comp.

pic of 2024 workers comp telemedicine appointment
Creative Commons License – Wikimedia Commons – Ceibos

Two more recent articles or webpages on 2024 workers comp telemedicine came from Concentra’s website and Carrier Chronicles – Linkedin on the future of WC telehealth.  Carrier Chronicles published the article in 2023 – close enough.

Combining info from the two links –

Useful for These Injuries and Rechecks – Still Valid

Initial Injuries

  • Minor strains (i.e., pulled muscles)
  • Minor sprains
  • Bruises/contusions
  • Tendonitis/repetitive-use injuries
  • Minor burns
  • Contusions
  • Minor cuts and scrapes
  • Work-related rashes
  • Bloodborne pathogen (BBP) exposures

Injury Rechecks

  • Some wound and laceration checks
  • Second-degree burns
  • Moderate cervical and low back injuries
  • Significant sprains, strains, and contusions
  • Routine postoperative checks

Negative Aspects for 2024 Workers Comp Telemedicine

  • Lack of in-person experience. Severe injuries and diagnoses require physical hands-on assessment with the patient.
  • Potential for inaccurate diagnosis based on video. Some diagnoses require a hands-on visual component.
  • Initial PT evaluation and final PT evaluation/FCE need to be in person for a thorough assessment.
  • Limitations for assessing body image, gait, and overall well-being can tell a lot about a patient’s status.
  • Poor patient perception. Some patients feel that they are not getting the proper care with telehealth.

Bottom Line for 2024 Workers Comp Telemedicine

Telemedicine may start to fade as the medical provider appointments switch more to in-person.  The savings opportunity remains in place as it has since 2015 or earlier.

The best example that I have seen with telemedicine in Workers Comp comes from minor injuries at the employer.  Keeping minor injuries minor avoids medical -only claim festering.



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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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