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Case Manager Appreciation Week – They Deserve It

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Case Manager Appreciation Week – Kudos To A Much-Needed Profession 

If one reads the Workers Comp posts on LinkedIn, the Case Manager Appreciation Week occurred this week.  The case managers deserved more than a day of appreciation.  Many years ago,  the claims adjusters were the case managers over the phone.  

Even longer ago, the outside or field claims adjusters were the case manager and investigator at the same time.  It was not a conflict, but adjusting and investigating the claim while making sure the claimants/injured workers were receiving the proper benefits was a very tough job.   

case manager appreciation week thank you poster
Creative Commons 3.0 Marek Ślusarczyk

One carrier that I had worked as a claims consultant still today does not use Rehab Nurses or Case Managers.   The claims adjusters have small caseloads but hire no case managers.  

Now, in the post-pandemic era, a large number of claims adjusters work out of their homes.  I talked with three different marketers for three case management companies this week – three common comments that make case manager appreciation week applicable were:

  1.  Demand for experienced field case managers is high.  Much training is required for beginning case managers.
  2. Case managers with a nursing background are high in demand.  I usually refer to case managers as Rehab Nurses – old school version of the same job.
  3. TPAs and insurance carriers now use case managers more than pre-pandemic.  Adjusters may be working on claims in a different region. Some of them are from outside of the country.  
  4. It is a tough job that pays well.

I said only three comments.  I added the fourth one as my input to the Case Manager Appreciation Week.   No matter how much the marketer/account manager may be able to sell their company’s services, the Rehab Nurses who cover the files are the most important

The third of the three marketing concepts – Price, Placement, and Product still today makes the adjuster use that service over and over again.  

I did receive some feedback when I said that case managers were a great Risk Management technique – mainly how can I call a person a technique.? -clarification – the use of Case Managers is the technique. 

Check out the last link for 16 1/2 suggestions on using case managers.   Many article appear on this website that encourages the use of rehab nurses.   Check out this website search to see a list of the articles. 

Kudos to Case Manager Appreciation everywhere – enjoy your week.  You deserve it. 

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications

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