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Workers Comp System Leaders – Please Fill Out This Critical Survey


Workers Comp System Leaders – Your Voices Can Be Heard – Anonymously

Workers Comp System Leaders – a 10-year report card on the workers comp system – let your opinion count.

workers comp system leaders benchmarking study graphic

I sat through the Vegas session on what the study provides – which is great data for workers comp claim departments.   Rachel Fikes (Rising Medical)  and Denise Algire (Albertsons Companies) – two of the study’s administrators –  asked me to pass along a request to have all the workers comp industry leaders complete the survey.

The info that I find out from these surveys each year is sometimes astonishing, to say the least.  I will be writing an article this week on some of the surprising data from the surveys this week. (See that article here).

I know that you are extremely busy (post-pandemic).  Any survey completions would go a long way in helping out the industry as a whole – and BONUS – you get a free copy of the survey. Please see the red links below to participate in the study.

Workers’ Compensation Benchmarking Study Launches 2022 Claims Performance Survey and Prepares to Deliver 10-Year Industry Report Card

October 17, 2022 – Chicago, IL – The Workers’ Compensation Benchmarking Study, the largest national research program investigating top issues impacting claims organizations today, has released its annual survey, inviting claims leaders to once again participate in important industry research that will be published in its 2022 Report.

“Prior to launching the study over a decade ago, there was no survey-based assessment tool focused on claims organizational performance and strategy,” said Rachel Fikes, chief experience officer and study program director at Rising Medical Solutions. “Through our participants’ collective intelligence, we have developed research that is both for and with claims professionals to identify the operational and cultural practices that are delivering superior employee care and return to work outcomes.”

The latest survey reprises questions used since the study’s inception and responses will be used to deliver a 10-year industry report card that quantifies persistent claims challenges and measures advancements to overcome them.

Ultimately the 2022 Report will help claims organizations to:

  • Benchmark operational performance and pinpoint outliers
  • Substantiate successful strategies among peers
  • Identify practices generating better outcomes
  • Advocate for resources in support-challenged areas
  • Drive talent optimization
  • Leverage total worker health models
  • Quantify the past 10 years of industry progress


All claims managers, directors, and executive-level leaders who oversee workers’ compensation claims operations for payer organizations are invited to take the confidential 2022 survey. The survey will remain open throughout the month of October and into early November.


Study participants will receive a copy of the 2022 Study Report which will be published in 2023. As in prior years, the 2022 Report will be available to all industry stakeholders without cost or obligation as a contribution to the workers’ compensation industry.



James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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