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Workers Comp Webinar Technical Difficulties Can Be Avoided


Dry Runs Eliminate Workers Comp Webinar Technical Difficulties

Unfortunately, Workers Comp webinar technical difficulties do happen now.  The statistics will catch up with the webinar community.  With so many workers comp webinars being presented, an organization cannot avoid having random technical difficulties.

picture of spirit phone workers comp webinar technical
Copyright Release under Wikimedia Commons – Ming Doyle

Bill Gates Says Pandemic Provided Opportunities

On a side note, Bill Gates, the multi-billionaire tech icon posted last week that the pandemic enables the public to have a great opportunity to learn so much through webinars.

He was spot-on.  I know of five workers comp webinars that I could have signed up for just this week alone.  I have set through more webinars in the last three months than in the last three to five years.

Workers Comp Panel Webinar – 10 Minutes and Counting

The one cautionary instance happened yesterday with a webinar that was offering a CEU for an hour-long webinar.  I decided to register and check it out.  I will not identify the company or the subject for anonymity.

I wanted to thank them for providing a free webinar on a timely topic.

The panel started the webinar with a 10-minute round of everyone on the panel and the host speaker saying, “can you hear me, can you hear me?”   The old Verizon commercial started ringing in my head.

The monotony dragged on until the host speaker called the main speaker to tell them to start their presentation.  This happened approximately 10+ minutes after the start of the webinar.

Some of the panelists could hear each and the host speaker.  Some were left adrift.

Now the panelists started late and were rushed and then some could not tell when the other started or stopped.

My Experiences With Preparation For Webinars

The Prepared Ones Went Smoothly

The smoothest webinar presentations I have ever done were with the Academy of Insurance approximately five years ago.  I covered four webinars in six months.    The person running the webinar called me the day before to do a dry run.   I was on the line 30 minutes before the webinar doing a preparation dry run.   We did a third dry run five minutes before the presentation.

Vector of Workers Comp Webinar Technical Presentation at office
Wikimedia Commons – Vector Open Stock

I thought this was overkill.  Now I see that it was not as there was a technical difficulty in one of them that was corrected with me replacing my microphone due to loopback sounds.   The saved all the participants from having to listen to an echo for an hour.

The two people that I worked with at the Academy of Insurance have moved on since then.  Their overkill made for great webinar experiences.

Statistics Caught Up With One Presentation – Painful Workers Comp Technical Problem

I have “jumped on the podium” often with webinars over the past five years with no hitches.   I usually request a dry run of some type before turning on the live mic.

The workers comp technical difficulty stats caught up with me.   I was using an older computer that had a slower modem.  I had used it before with no problems.   Tun, I would have realized this problem and would have hooked my laptop directly into my router.

Old Stock Workers Comp Webinar Technical Computer
Wikimedia Commons – Leif K-Brooks

If you happen to not know how to do this check out this article I wrote at the start of the pandemic.   Hooking a CAT-5 cable from your notebook directly into your router and WHAM! – lightning speeds.   You should have a pile of CAT-5 cables.  They have been around since the 1980s.

Yes, I do have a heavy IT background that has helped me greatly over the years.  I decided to write two articles after listening to presenters have technical difficulties presenting from home.

If you are hosting or presenting a webinar, another article I wrote that same week can be found here on how to speed up your connection.  During the pandemic, speed is power – even Google said so.

Bottom Line To Avoid Workers Comp Technical Difficulties

Presenting or listening from home causes many more difficulties during a webinar.   Be prepared and do dry runs to avoid a 10-minute delay of constantly hearing – “Can you hear me now?”


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2 Responses

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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