Who Do Injured Workers Trust During Medical Treatment?
Most injured workers resemble their counterparts in the general public. I came across this article on the most trusted professions. At least five articles on these professionals have appeared earlier.
I decided to covert the general public view as the view of injured workers. I had already written articles on the most trusted professional as a great risk management technique. The other profession held in very high regard were pharmacists.
According to the article by Espresso – Nurses were held in the highest regard by the public. That makes sense and further shows why rehabilitation nurses properly hired and placed on workers compensation claims can be a win-win-win-win-win (injured worker-employer-doctor-claims adjuster-overall claim) situation.
The article refers to in-hospital nurses. Rehabilitation nurses should still apply as being trusted professionals. In fact, in 30 years of being involved with insurance claims, I have only had one complaint from an injured worker about their rehabilitation nurse.
I could have possibly been lucky. Even employees represented by an attorney have had very few problems other than the attorney wanting to be kept up to date.
The new addition to the list is physicians. However, Workers Compensation has the aspect of employer medical control to it that may make the medical treatment seem forced – the company doctor, etc.
Most injured workers do not have a problem with the care being controlled by a doctor appointed or paneled by their employer. Even if the injured worker has the right to medical control, they will usually see whomever their employer recommends as the initial treating physician.
One professional that “flies under the radar” is the professional that an injured worker sees the most except for minor claims. The Physical Therapist will usually see the employee for a few times a week for a few weeks.
No other professional will see the employee that often. Other than the rehabilitation nurse, the employee will have very limited time exposure to doctors and pharmacists.
Employers can control the doctor and rehabilitation nurse that sees the employee. Few medical networks address the treating pharmacist and physical therapist. The physical therapist should be considered part of the network of choice.
Many physical therapy networks (MedRisk, etc.) do exist even today. The best that can be done is to use a good network.
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