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Injured Workers Trust Four Professionals The Most During Their Claim


Who Do Injured Workers Trust During Medical Treatment?

Most injured workers resemble their counterparts in the general public.  I came across this article on the most trusted professions.    At least five articles on these professionals have appeared earlier.


sketch of medical practitioner after treating injured worker
(c) Wellcome Trust, UK, Wikimedia Commons

I decided to covert the general public view as the view of injured workers.   I had already written articles on the most trusted professional as a great risk management technique.   The other profession held in very high regard  were pharmacists.

According to the article by Espresso – Nurses were held in the highest regard by the public.   That makes sense and further shows why rehabilitation nurses properly hired and placed on workers compensation claims can be a win-win-win-win-win (injured worker-employer-doctor-claims adjuster-overall claim) situation.

The article refers to in-hospital nurses.   Rehabilitation nurses should still apply as being trusted professionals.  In fact, in 30 years of being involved with insurance claims, I have only had one complaint from an injured worker about their rehabilitation nurse.

I could have possibly been lucky.  Even employees represented by an attorney have had very few problems other than the attorney wanting to be kept up to date.

The new addition to the list is physicians.  However, Workers Compensation has the aspect of employer medical control to it that may make the medical treatment seem forced – the company doctor, etc.

Most injured workers do not have a problem with the care being controlled by a doctor appointed or paneled by their employer.   Even if the injured worker has the right to medical control, they will usually see whomever their employer recommends as the initial treating physician.

One professional that “flies under the radar” is the professional that an injured worker sees the most except for minor claims.   The Physical Therapist will usually see the employee for a few times a week for a few weeks.

No other professional will see the employee that often.    Other than the rehabilitation nurse, the employee will have very limited time exposure to doctors and pharmacists.

Employers can control the doctor and rehabilitation nurse that sees the employee.  Few medical networks address the treating pharmacist and physical therapist.  The physical therapist should be considered part of the network of choice.

Many physical therapy networks (MedRisk, etc.) do exist even today.  The best that can be done is to use a good network.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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