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James Moore Presenter Insurance Academy Webinar On Adjusters


James Moore Presenter Insurance Academy Webinar – Adjusters

J&L Risk Management Consultants founder James Moore will be presenting a very unique and informative webinar on July 14th, 2016. The sponsor of the webinar is The Insurance Journal’s Insurance Academy.J&L Risk Management Consultants James Moore Logo

The title of the webinar is  “Make the Work Comp Adjuster Your Friend: Getting the Best for Your Client.”   The sign up page is here.

The topic is one that few persons or companies outside of the  Workers Comp claims environments have analyzed or discussed as a way to build a team.   Building a good employer/adjuster relationship will be the main takeaway.

According to James Moore –

Picture of James Moore J&L Risk Management Consultants founderThe WC insurance adjuster sets the reserves on files which eventually result in an insured’s Experience Mod (E-Mod or X-Mod).  The Total Incurred values feed directly into the E-Mod formula.  For self insureds, the critical budgeting phase for future WC expenditures is based on the reserves.  A positive familiarity with the insured does have an effect on the reserves.

One thing to remember is that adjusters usually communicate more with the insured employers than any other party. The adjusters can be an intricate part of the team that provides a satisfactory experience for the insureds.  If an employer is unhappy with their adjusters, an agent or any other insurance personnel may not be able to overcome this dissatisfaction.   The adjuster/insured relationship heavily affects the insurance renewal process.”

The webinar will cover (in detail) the best way to “team up” with the insurance carriers’ claims adjusting staff including the:

  • Adjuster’s daily tasks and priorities
  • Art of reserving a file
  • Quickest way to team up with the adjuster
  • Best time and how to discuss reserves with the adjuster

There are six areas that can make or break the adjuster/insured relationship.  Those areas will be covered to help facilitate this important relationship.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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