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Two Strongest Phrases In Workers Comp Based On Manners


The Two Strongest Phrases Have Manners Behind Them

The  two strongest phrases in Workers Comp causes more successful interactions than almost any other words.   In the age of texts, tweets, emails, Facebook posts, etc., there is always a great time to be old school.  In any insurance job, from agents to underwriters, to especially claims adjusters, one is going to have brushes with the general public that may be less than gracious.  Staying professional in these cases seems to pay off in large dividends.

Clipart of Two Strongest Phrases in Workers Comp

The strongest phrase (not counting please and thank you) will always be – “How may I help you today?”   This is not a disarming statement.  It is more of a “getting to the point” statement.  Offering assistance will always be the best way to stem any type of emotional response from a claimant, policy holder, etc.

The other part of the phrase is to follow through with anything promised on a timely basis.  That is a subject for a post on another day.

The other side of the table, so to speak, can always use the phrase, I need your help.  In almost any business situation including insurance-based conversations, people will naturally attempt to help.  That is the basic underpinning of the help blogs (such as this one) or any type of advice website.  People want to help.

Sites such as Tom’s Hardware, a massive IT help site, were built on being the platform between the person needing help and the person with knowledge to help them. The website is a very simple concept that provides answers to almost any computer, smart phone, or software problem.

I have been asked by policyholders, claimants, claimant attorneys, vendors, and many other parties in the insurance process to assist with a problem.  My answer is usually the same – Call or email the person that is handling your audit, policy, claim, etc. and politely ask for their help upfront.

Patience is another virtue that has been lost to some degree on the “instant info” society of today.   Giving adequate time to the person that is handling your problem is just as important as asking for their help.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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