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Judicial System WC California Go Paperless W/O Crashing?


CA Workers Comp Judicial System = Paperless

Will California’s Workers Comp judicial system go paperless?  Is the update/upgrade going to be the funds and time invested?

Picture of Man Worker Pushing Judicial System Giant Stack Documents

One of the goals of many Workers Comp carriers and TPAs is to be paperless.  Being paperless may not solve as many problems as expected.  However, being paperless represents a “fashionable update” to any department.  The upgrade usually hits many snags along the way.

When I started as an adjuster many years ago, the carrier that I was working for had been using microfiche and a very rudimentary system to handle Workers Comp claims. It was a true paperless system.

However, the adjusters of today will print off what they need to review instead of reading it on a screen.

If all goes according to plan, by the end of this year the paperwork for disputed claims by injured workers will be missing an important ingredient — paper.

This month California began testing a controversial new paperless system for handling disputed workers’ compensation claims, and officials hope to completely switch over on Nov. 10. The shift, planned for four years, will affect tens of thousands of people, both inside and outside of the state Division of Workers’ Compensation and the state Workers’ Compensation Appeals Board.

Although program officials say the digital system will be faster and easier, critics contend it has significant problems that could make maneuvering through the already-complex workers’ comp system more cumbersome.

Launching the Electronic Adjudication Management System, or EAMS will mean a fundamental shift for 1,160 state employees, 140,000 to 150,000 injured workers each year, about 7,000 workers’ comp attorneys plus their staffs, and numerous insurance companies and self-insured employers.

I hope this system works. I think there will be a huge amount of printing at the beginning of the process if it survives.

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James J Moore - Workers Comp Expert

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Management Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications


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