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Workers Comp Agent Asks Two Questions About J&L Review Services

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Two Popular Workers Comp Agent Questions 

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A Workers Comp Agent recently asked me these two questions yesterday.   The questions were a great reminder to write an article on this very subject. 

Almost every  Workers Comp agent asks us the same two questions each time they wish to possibly use our services or refer us to one of their clients. 
  1. Do your services replicate what I do as an agent?
  2. Will your services make me look bad in front of my client(s)? 
The answers are No to the first question and an emphatic NO to the second.

Our largest section of business used to come from agent referrals.  We hear from agents quite often with questions on E-Mods, Premium Audits, and Reserve levels. 

At one time, 70% of our business was due to agent referrals. While we do have almost similar goals as a Workers Comp insurance agent, we are able to “drill down” further into a company’s policies.  We spend a large amount of time with each client’s data. We are not under the time pressures that agents are under when writing a policy for an employer.

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We have never tried to discredit an agent or to question what an agent has done for an employer. In fact, one of my first bullet points in all my presentations is “Do Not Blame Your Agent.” An agent has to work within the structure that has been built by the Workers Compensation Underwriter, insurance commission, NCCI/State Rating Bureau, general marketplace, etc.

Agents drive the market for all of Workers Comp. If there were no agents, there would be no marketplace, and all states would operate under a monopolistic form of insurance, which has been shown to not be the best for employers.

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James Moore

Raleigh, NC, United States

About The Author...

James founded a Workers’ Compensation consulting firm, J&L Risk Mgmt Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies from bankruptcy proceedings as a result of insurance overpayments.

James has over 27 years of experience in insurance claims, audit, and underwriting, specializing in Workers’ Compensation. He has supervised, and managed the administration of Workers’ Compensation claims, and underwriting in over 45 states. His professional experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Injury Rehabilitation Unit for school personnel.

James’s educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associate in Claims designation (AIC); and an Associate in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. The NC Department of Insurance has certified him as an insurance instructor. He also possesses a Bachelors’ Degree in Actuarial Science.

LexisNexis has twice recognized his blog as one of the Top 25 Blogs on Workers’ Compensation. J&L has been listed in AM Best’s Preferred Providers Directory for Insurance Experts – Workers Compensation for over eight years. He recently won the prestigious Baucom Shine Lifetime Achievement Award for his volunteer contributions to the area of risk management and safety. James was recently named as an instructor for the prestigious Insurance Academy.

James is on the Board of Directors and Treasurer of the North Carolina Mid-State Safety Council. He has published two manuals on Workers’ Compensation and three different claims processing manuals. He has also written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers. James publishes a weekly newsletter with 7,000 readers.

He currently possess press credentials and am invited to various national Workers Compensation conferences as a reporter.

James’s articles or interviews on Workers’ Compensation have appeared in the following publications or websites:

  • Risk and Insurance Management Society (RIMS)
  • Entrepreneur Magazine
  • Bloomberg Business News
  • WorkCompCentral.com
  • Claims Magazine
  • Risk & Insurance Magazine
  • Insurance Journal
  • Workers Compensation.com
  • LinkedIn, Twitter, Facebook and other social media sites
  • Various trade publications

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